If service is disconnected, contact the Authority first.

This page gives plain-language next steps, but it does not determine legal rights, eligibility, fees, or restoration timing.

Read the notice

Check the account number, service address, balance, deadline, and any required contact instructions.

Call the Authority

Ask what amount, documentation, or review is required before restoration can be considered.

Ask about hardship review

If payment is not possible, ask whether an arrangement review or referral list is available.

Keep records

Save payment confirmations, case numbers, and staff instructions for your records.

Policy review required:Shutoff, restoration, fees, notices, and customer rights must be reviewed by the Authority and legal counsel before production use.